Refunds and Cancellation Policy
Our terms are crafted in a conversational style.
For the purpose of legality - “we" and “us” denotes mindshifts.co and Maxcel Group Pte. Ltd. and “you” denotes the leader or organizational client who will be signing the related agreements.
Our ideology:
Our coach are fully invested in your partnership for you to reach your highest level of potential, success, and impact. The foundation for your success is your commitment to your growth, to participate whole-heartedly in the process, being open and receptive, and follow through on co-created actions and reflections to its conclusion.
Such that your partnership with us can be solely focused on your growth and development, seamlessly, all our journeys and sessions require payment in full in advance. Instalment plans, where applicable, are available on request. You may speak to your coach/consultant about it.
Before you enrol and book your first session, we encourage you to read through these documents and understand the varied aspects of your coaching engagement with us -
You may also connect with your coach virtually to get the comfort you need before getting started.
Refund policy:
We understand that sometimes investments, even for your own benefit, can be impulsive, not well thought through, or sometimes you may just decide to take an alternate route or work with a different coach.
We also understand that unexpected events can happen, and sometimes even with the best intent, one may have to delay their priorities.
For these reason, all our client journeys are fully refundable within 5 working days of booking the first session or registering for a journey, whichever comes first. If you’d like to cancel or put your journey on hold, please write in your request for cancellation and refund to accounts@mindshifts.co.
Refunds and cancellations, after five days or once the journey has started, will be considered on an individual basis at the discretion of mindshifts.co, coaching arm of the Maxcel Group Pte. Ltd. Non-cancellable and pro-rated fees may apply.
“No show”, “late show”, “late cancellation”, “rescheduling” policy:
For coaching to be effective, it is important to consistently meet with your coach, stay committed to the cadence co-designed at the start of the engagement (which can be continually co-designed), and adhere to the session start and end times.
As all investments are made in full in advance, these guidelines apply for coach session no show, late show, or late reschedule/cancellation:
No-Show:
Not showing up for a session without informing your coach is hard to appreciate. If unexpected circumstances prevent you from showing up for a scheduled session, you will make your best efforts to advice your coach reasons for not showing as soon as possible.
In case of no-show, the session will be forfeited or charged as per full, whichever applicable.
Late Show:
Your time is limited to your scheduled time. In the event of late shows for the session, there is no special provision for extension and your session time will end at the scheduled end time.
Late reschedule/cancellation:
Once you have scheduled sessions with your coach, they are considered set appointments. However, when necessary, you may reschedule or cancel a session at least 24-hours prior to the scheduled session.
Sessions rescheduled or canceled within the 24-hours window, will be forfeited or charged as per full, whichever applicable.