Terms & Conditions

1. About These Terms
These terms govern your use of MindShifts.co and any engagement with Preeti Kurani / Maxcel Group Pte. Ltd. ("MindShifts," "we," "I").

2. Services
MindShifts offers Hogan-backed diagnostic assessments, integrative coaching engagements, 360 reads, and related services for both organisation-sponsored and self-funded individual clients, as described on the relevant service pages.

3. No Guarantee of Outcomes
MindShifts describes its services accurately but does not guarantee any particular career, business, or organisational outcome. Testimonials and reported experiences reflect individual results and should not be read as a promise that another person or organisation will achieve the same outcome.

4. Bookings, Payment & Engagement Terms
Free introductory conversations are booked via the links provided on this site.

Paid single sessions, including the Integration Conversation, are processed via Stripe at the time of booking. If you proceed to an Integrative engagement following a paid single session, the fee from that session is credited toward it. Only one session's fee is credited, regardless of how many paid sessions you've booked.

Full engagements are confirmed and priced directly with you before the engagement begins, as scope varies by situation. Indicative pricing for MindShifts services is published on the relevant service pages. Published figures are starting points ("from") and are indicative only — the final fee for any engagement is confirmed directly with you before the engagement begins, based on the specific scope agreed.

Engagements are prepaid — either in full in advance, or in two instalments, 50% at the start and 50% at the midpoint, as agreed at the time of booking. Payment is made via Stripe or bank transfer, depending on what's agreed for the engagement.

Any work requested beyond the original agreed scope of an engagement — additional sessions, an extended timeline, or services not covered in the original agreement — will be billed separately, at rates confirmed before that additional work begins.

5. Cancellations and Refunds
Engagement fees are charged as a lump sum for the entire engagement, not per session. Missing or rescheduling an individual session within an active Integrative engagement does not affect the total fee, and no per-session refund or deduction applies.

For single paid sessions booked outside an ongoing engagement — including the Integration Conversation — the following applies:

• Cancellations made more than 24 hours before the scheduled session can be rescheduled at no charge.

• Cancellations made within 24 hours of the scheduled session are subject to a 70% deduction from the fee paid; the remaining 30% is refunded.

• No-shows are non-refundable in full.
  

6. Confidentiality — Exceptions
Everything shared in a coaching or advisory conversation is treated as confidential, in line with the terms described in our Privacy Policy. This confidentiality is not absolute. It does not extend to situations where:

• Disclosure is required by law or by a valid order from a competent authority;

• There is a genuine indication of risk of harm to yourself or to another person; or

• Information shared indicates fraud or another unethical or unlawful practice that carries a legal or professional obligation to report to the relevant authority.
  

7. Administrative Confirmation vs. Confidentiality
Confirming a session occurred isn't a breach; substance stays confidential regardless of who's paying.

8. Assessment Materials
Hogan assessment instruments (HPI, HDS, MVPI, and related tools) are the intellectual property of Hogan Assessment Systems and are administered under license by a certified user. All other coaching materials, frameworks, and written summaries are the intellectual property of MindShifts.

9. Not a Substitute for Medical or Legal Advice
Coaching is not therapy, medical treatment, or legal advice. If you are experiencing a mental health crisis, please seek support from a qualified professional or emergency service.

10. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Singapore law, including liability arising from fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Subject to that, to the fullest extent permitted by law:

MindShifts' total liability arising out of or in connection with any engagement — whether in contract, tort, or otherwise — is limited to the total fees paid by you for the specific engagement giving rise to the claim.

MindShifts is not liable for any indirect, consequential, or special loss, including loss of profit, loss of business opportunity, or reputational loss, arising from an engagement or from reliance on advice, coaching, or assessment results provided.

Coaching, consulting, and assessment services are provided based on the information made available at the time. MindShifts is not responsible for outcomes that result from incomplete, inaccurate, or withheld information provided by the client or sponsoring organisation.

Nothing in this section affects any rights you may have that cannot be excluded under mandatory Singapore consumer protection law.

11. Governing Law
These terms are governed by the laws of Singapore.

12. Changes to These Terms
We may update these terms from time to time; the current version will always be posted here.

13. Contact
Questions about these terms can be sent to hello@mindshifts.co.