Privacy Policy

Who We Are
MindShifts.co is operated by Maxcel Group Pte. Ltd., a Singapore-registered company.

What We Collect

  • Contact and intake form data (name, email, organisation, context) via our contact form and Tally intake forms.

  • Booking data via TidyCal when you schedule a conversation or session.

  • Payment data for paid sessions (e.g. the Integration Conversation) is processed directly by Stripe — we do not store your card details ourselves.

  • Assessment data from Hogan instruments (HPI, HDS, MVPI, Reasoning, Judgment, 360, Team Report) where an assessment is part of your engagement.

  • Call recordings, where consent has been given, for the purpose of preparing a written debrief or summary.

Assessment Data — Handled with Particular Care
Hogan assessment results are sensitive personal data. They are used solely for the purpose of the engagement they were collected for — informing coaching, a debrief, or a written summary — and are not shared with any third party beyond what's explicitly agreed with you. Where an organisation has sponsored the engagement, what's shared with them is limited to what was agreed at the outset, which could be the full assessment details or just the insights summary.

Confidentiality Between Parties
When an engagement involves both a sponsor and a leader, what each shares with us individually is not shared with the other. What surfaces in the gap between their two perspectives is what the work focuses on — not a transcript of either side.

Call Recording
Some sessions are recorded, with consent confirmed in advance, to prepare an accurate written summary. If you'd prefer not to be recorded, the session will still proceed, and summaries will be generated from notes taken during the session, if any. Recordings are deleted once the related summary has been prepared and shared.

Third-Party Processors

  • Formspree (contact form)

  • Tally (intake forms)

  • TidyCal (booking)

  • Stripe (payment processing)

Each may process data outside Singapore. By using these forms and booking tools, you consent to the transfer for the purpose of providing the service.

Data Retention
Contact, intake, and booking data are retained for the period of the engagement or to maintain an active/past client record. Your data can be deleted on request. Assessment data is retained in accordance with the terms agreed at the start of the engagement.

Your Rights
Under Singapore's PDPA, you can request access to, correction of, or deletion of your personal data at any time by contacting hello@mindshifts.co.